Your privacy matters to us. This policy explains exactly what personal data phginto collects, why we collect it, how we use it, and the rights you have as a player under Philippine data protection law.
This Privacy Policy ("Policy") describes how phginto ("phginto," "we," "us," "our") collects, processes, stores, and protects the personal information of users ("you," "Player") of the phginto platform. This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations. By registering for or using the phginto platform, you acknowledge that you have read and understood this Policy.
phginto is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any long-term relationship between a gaming platform and its players, and that trust begins with being transparent about how we handle your information.
This Policy applies to all personal data collected through the phginto website, mobile platform, customer support channels, and any other touchpoint through which you interact with phginto. It covers data collected both online and, where applicable, offline in connection with our services.
We encourage you to read this Policy carefully and in full. If you have questions about any part of it, our support team is available 24/7 to assist you.
For the purposes of the Data Privacy Act of 2012 and this Policy, phginto is the personal information controller responsible for the personal data collected through the phginto platform. As the personal information controller, phginto determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable Philippine data protection law.
phginto has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection legislation. You may contact the DPO through the contact details provided in Section 14 of this Policy.
phginto collects the following categories of personal data in connection with the provision of its services:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address | Account communications, support, regulatory compliance |
| Financial Data | GCash number, PayMaya account, bank account details, transaction history | Processing deposits and withdrawals, AML compliance |
| Gaming Data | Game history, wager amounts, win/loss records, session duration, bonus usage | Service delivery, responsible gaming monitoring, fraud prevention |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Security, fraud detection, platform optimisation |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support, quality assurance, dispute resolution |
| Preference Data | Favourite games, notification settings, responsible gaming tool settings | Personalisation, responsible gaming |
phginto does not collect sensitive personal information (as defined under the DPA) unless strictly required for KYC verification or regulatory compliance, and only with your explicit consent where required by law.
phginto collects personal data through the following means:
phginto uses your personal data for the following purposes:
You can opt out of marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team. Opting out of marketing will not affect your ability to use the phginto platform or receive essential service communications.
phginto processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012:
phginto does not sell your personal data to third parties. We share your personal data only in the following circumstances and with the following categories of recipients:
All third parties who process personal data on phginto's behalf are required to do so only in accordance with phginto's instructions and applicable data protection law. phginto does not authorise third parties to use your personal data for their own independent purposes.
Some of phginto's third-party service providers may be located outside the Philippines. Where personal data is transferred internationally, phginto ensures that appropriate safeguards are in place in accordance with the Data Privacy Act of 2012 and NPC guidelines, including contractual data protection clauses.
phginto uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the phginto website. We use the following categories of cookies:
You can manage your cookie preferences through the cookie settings panel available on the phginto platform. Please note that disabling certain cookies may affect the functionality of the platform. Your browser settings may also allow you to block or delete cookies, though this may impact your user experience.
phginto retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The following retention periods apply as a general guide:
When personal data is no longer required for any lawful purpose, phginto will securely delete or anonymise it in accordance with our data disposal procedures.
phginto implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security measures include:
While phginto takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying phginto immediately if you suspect any unauthorised access to your account.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phginto:
To exercise any of the rights listed above, please contact phginto's Data Protection Officer using the contact details in Section 14. phginto will respond to all verified requests within fifteen (15) business days. We may need to verify your identity before processing your request to protect against unauthorised access to your data.
The phginto platform is strictly intended for individuals who are at least 21 years of age. phginto does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the phginto registration process, and accounts that cannot be verified as belonging to a player aged 21 or above will be suspended.
If phginto becomes aware that personal data has been collected from an individual under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that phginto may have inadvertently collected data from a minor, please contact our Data Protection Officer immediately.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. phginto supports the responsible use of such tools and cooperates with any verified parental request to close an account held by a minor.
phginto reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, phginto will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect, where practicable.
The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed of how phginto protects your personal data. Your continued use of the phginto platform following the publication of an updated Policy constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or phginto's handling of your personal data, please contact us through the following channels:
If you are not satisfied with phginto's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.
This Privacy Policy is governed by and construed in accordance with the laws of the Republic of the Philippines, including Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations.
Six commitments that define how we handle your personal information every single day.
All sensitive data stored on phginto servers is encrypted at rest using AES-256. Your identity documents, financial details, and account credentials are never stored in plain text.
phginto's data practices are fully aligned with Republic Act No. 10173, the Data Privacy Act of 2012. We have a designated Data Protection Officer and maintain all required NPC registrations.
phginto never sells your personal data to third parties for marketing or any other purpose. Your information is used solely to deliver and improve our services to you.
Independent security professionals conduct regular penetration tests and vulnerability assessments on the phginto platform to ensure your data remains protected against emerging threats.
Access, correct, delete, or export your data at any time. phginto responds to all verified data rights requests within 15 business days, no questions asked.
Unsubscribe from marketing communications instantly through your account settings. phginto honours all opt-out requests immediately and never re-subscribes you without fresh consent.
Now that you know how we protect your privacy, you can play with confidence. phginto is built for Filipino players who deserve a platform that's transparent, secure, and fair.
21+ only. Play responsibly. Gambling is addictive. Know when to stop.